We always endeavour to dispatch orders same-day. However, like the rest of the country, we’re at the mercy of the Covid-decimated workforce of Parcelforce. With that in mind, we can’t be as precise as we’d like to be with delivery dates. It could be within 24 hours, or it could be three or four days - it all depends on geography, staff shortages and the sheer volume of deliveries the courier is facing. We’ll supply a tracking number, so you can follow progress on www.parcelforce.com. Naturally, if you run into trouble, we’ll do what we can to help.
Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note on all UK Mainland deliveries some postcodes in the Scottish Highlands, Lowlands and Off Shore areas may attract an additional surcharge depending on the size of the order.
Large / Bulk Deliveries:
These deliveries may be made using our own delivery vans which may be recommended on large volume orders or where specific delivery times are needed. Please contact The Magnum Company for a quote. Bulk orders that are required to be palletised are curbside deliveries. A number of pallet couriers are used and these will be selected according to the delivery area and service required. We reserve the right to use alternative courier companies and services without prior notice, all delivery times are estimates and consignments maybe delivered outside of advertised times due to unforeseen circumstances and factors beyond our control.
How can I track my order?
On UK Orders by Courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by using your consignment number which we will email to you when the parcel has been despatched.
Where do I find my consignment number?
When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, please note that tracking may not start to appear live until the first scan has been completed by the courier.
What happens if I'm not in?
No one likes to miss something nice arriving! So please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service. If you or the recipient are not available at the address to receive the delivery, a Card will be left informing you of an attempted delivery directing you to the nearest Post Office where goods may be collected; where possible a second delivery re-attempt may be made the next working day. The Post Office will hold the parcel for 14 days if not collected within that time it will be send back to The Magnum Company.
Please enter address details with care ensuring the postcode is correct where applicable. We do not accept any liability for loss or delay or orders where address details are incorrect.
Please note properties which share a communal front door with several internal addresses, may be required to receive goods at the communal front door and provide customer recipient name / address details in order to receive the goods.
It's a gift - what information is enclosed within the box?
We don’t enclose anyway paperwork in the boxes unless you ask for a gift note. All receipts are sent via email.
Why is this a 'signed-for' service?
As an alcohol retailer most items available on The Magnam Company are age restricted items and a signature of the recipient will be required upon delivery. By placing an order for one of these items you are declaring that you are 18 years of age or over and the age restricted items are to be used and consumed responsibly.
Delivery of age restricted items can only be delivered to the address on the shipping label which may include the reception of a commercial building. Photo identification may be required if a person appears underage, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification the item will be retained for re-delivery the following day. Acceptable photo ID is a Passport or Driver License.
Please see the Terms & Conditions for further details.